The results of the 2018 distributor satisfaction survey are in, and we are thrilled to report that 94% of the respondents said they are either very satisfied or satisfied doing business with Serres. Impressively, Serres received high marks from the distributors in all categories surveyed.
Key take-aways included:
- The overall level of satisfaction scored as high as 4,70 out of 5.
- The 2018 survey participants were very pleased with the day-to-day co-operation, evaluating working relationship with Serres employees with a score of 4,58 out of 5.
- Responsiveness to questions and problems rated at 4,52 out of 5.
- The quality of Serres solutions ranked high at 4,52 out of 5.
- Satisfaction with the delivery performance was rated 4,58 out of 5, and when compared to other suppliers’ delivery performance, Serres scored 4,61 out of 5.
Overall, the distributors continued to be excited about Serres solutions and the quality of collaboration. Here’s what some of our distributors had to say about us:
- “Great products, great team, great support.”
- “Very reliable system. We are proud to have Serres in our product range and be the exclusive partner for our market.”
- “Best quality available in the market.”
- “Responses to any issues (which are few) have always been dealt with in a timely and effective manner.”
- “Product info is up-to-date and able to access with ease.”
- “Very loyal and dedicated employees.”
- “Quick, useful and flexible in providing solutions” (on responsiveness to questions / problems)
- “You are always prompt” (on responsiveness to questions / problems)
- “Delivery dates are generally met, and communication is strong.”
- “Serres is certainly on a par and maybe even more efficient than other suppliers.” (on delivery performance)
- “Serres is an example for every supplier” (on delivery performance)
- “Everyone is friendly and accommodating, queries are responded to quickly. Easy to work with.“
This year’s survey was completed by 33 Serres distributors worldwide. We would like to thank all who participated in the survey, we sincerely value your feedback as we continuously strive to improve quality, collaboration and customer experiences.
Serres is the progressive leader in smart fluid management solutions around suction. Its suction bag systems and fluid waste disposal equipment promote safer, smarter and more cost-efficient fluid waste management in hospitals. Supporting over 40 000 operations a day, the Serres medical suction system helps healthcare professionals around the world focus where it matters. For more information, visit www.serres.com.